• Orders must be confirmed to me through the site via email and an invoice will be sent via return email to the customer.

• Payment in full is required upon confirmation of all orders.

• Please allow 20 working days for delivery, however we will strive to have orders to the customer as soon as possible.

• All delivery addresses must be a street address, as we send parcels via courier with signature.  Many of our parcels exceed Australia Post parcel size requirements.

• Artworks are sold as unframed items, however we are happy to offer advice on any framing requirements, and use a framer in Sydney for our framing.  The cost of framing would be borne by the purchaser/customer.

Regarding return/replacement requests: 

We are happy to offer returns within 30 days of receipt.

Should the customer wish to make a return, please contact Melissa Lock via email on admin@digitalartdirectory.com to arrange a return as all returns must be approved. 

Please note that we can only accept returns from the original purchaser, in the original packing materials.

Faulty items

Please don’t discard or destroy any faulty products. We will require photo proof of the faulty item, and following assessment will then be happy to offer you a replacement or full refund, whichever you prefer.

Returns

We are happy to offer returns on faulty items within 30 days of your receipt of the order.

The customer will be reimbursed free return postage or similar method of free return.

Refunds are issued via the original payment method, e.g. your credit card, bank transfer.  Please note that credit card refunds can take up to two weeks to show in your account due to standard banking processes.

Other refunds

If a refund is required for another reason, such as change of mind, you will be given a full refund once the returned item has been received and confirmed in good condition and saleable by Digital Art Directory.

All products must be returned in their original condition, and please note that return shipping and insurance costs incurred will not be refunded when change of mind is requested.

Products comprising the return must be dispatched/shipped within 10 days of the return’s approval. 

Please note that the customer is liable for any diminished value of the product caused by delay or product handling during the return process.

We recommend that you return the product via registered post, or similar trackable method, as we cannot credit your account until the item has been received by Digital Art Directory. 

The customer will assume any risk of theft, lost or damaged goods during transit.

If these requirements are not met, Digital Art Directory reserves the right to deny a refund.

If for any reason a product you have ordered is not available or out of stock, we will offer you a full refund.

Exchanges

In the case of a requested exchange, you may be offered a refund where the product has sold out.

Please note: Custom-made (framed), specially commissioned products cannot be exchanged.